Welcome to AcademicBuddies.com, your go-to academic content writing service in 23+ Countries. We understand our customers' needs and value their trust in us. In this blog post, we will provide you with the necessary information on our Terms and Conditions along with our Refund Policy that ensures complete transparency from both ends.
Terms and Conditions
We take pride in providing our customers with high-quality goods and services. However, we understand that there may be circumstances wherein you need to cancel or exchange your order. Please review our detailed cancellation and exchange and return policy before placing an order with us.
Payment terms are upfront, and we do not offer a money-back guarantee unless it is explicitly mentioned under the refund policy section. For more information on refunds, please refer to our refund policy page for complete details on eligibility criteria and processing times.
Website Name and Country of Operation
Academicbuddies.com is an academic content writing service provider. Any legal disputes are governed by the jurisdiction of Country. Our company maintains a strict policy on refunds and cancellations, with payment terms that require payment in advance from our customers (students). In cases where we fail to meet the deadline, we issue partial or full refunds depending on the delay. We also have a refund policy for goods and merchandise such as assignments that contain more than 10% plagiarism which can be claimed within 30 days from delivery.
Main Business
We offer academic content writing services to university students world wide. Our products include essays, research papers, dissertations and other types of assignments necessary for higher education. Eligibility criteria for purchasing from our website is that the customer must be a student currently enrolled in an accredited university or colleges Globally. Our pricing policy is competitive and varies depending on the type of assignment required, the deadline, and other related conditions. We accept payments in U.S Dollers (USD) via debit/credit cards and PayPal.
Privacy and Confidentiality
We understand the importance of protecting our customers' personal information and hence have stringent measures in place. The types of personal information collected from customers include their name, email address, phone number, academic level and assignment requirements. We use secure methods to protect customer data privacy and security including encryption technology to safeguard sensitive information during transmission. In line with our privacy policy, we may share customer data with third parties such as payment processors or law enforcement agencies only under specific circumstances such as legal obligations or fraud prevention purposes. Our exchange policy does not allow for cancellation or exchange of goods once an order has been placed due to the unique nature of each assignment that is tailored according to the individual needs of each student/customer.
Payment and Delivery
Modes of payment accepted by our website include credit card, debit card and PayPal. We do not accept cash or cheques as modes of payment for goods and services purchased on our website. Estimated delivery times vary depending on the type of assignment ordered and its length. However, we guarantee that all assignments will be delivered before the deadline specified by the customer.
Cancellation policy for orders placed on our website is as follows:
- Customers may cancel their order within 24 hours from placing the order without any penalty.
- Cancellation requests received after 24 hours but before the start of work would attract a cancellation fee which shall be determined based upon progress made by writer.
- Once writing has started no refunds can be granted unless in extraordinary circumstances at management's discretion.
In case customers are not satisfied with our merchandise or content, they may contact us to request an exchange or money back subject to conditions mentioned in refund policy section available on terms & conditions page.
Refund Policy
In the event of delay in delivery, we offer partial refunds on a pro rata basis depending on the duration of delay. However, if we fail to deliver your assignment within 24 hours after the deadline, you will receive a full refund. We understand that timely submission is crucial and take full responsibility for any delays caused by our end.
In cases where plagiarism is found to be more than 10% in delivered assignments, we issue a full refund provided you report it within 30 days from the date of delivery. We value honesty and originality in all our work and strive to maintain high standards of integrity.
Partial Refund for Delay
The maximum duration of delay that qualifies for a partial refund is 24 hours after the agreed upon deadline. If there is a delay of more than 24 hours, we will issue a full refund to our customers. However, if the delay is less than or equal to 24 hours, we offer partial refunds on pro rata basis depending on the duration of delay.
The process to be followed when requesting a partial refund due to delay involves informing us immediately about the delayed delivery and providing a valid reason for claiming such refund. Our team will then assess your claim and inform you about the decision taken within seven business days from date of receipt of your complaint.
Other conditions that may disqualify the customer from receiving a partial refund include failure to provide complete and accurate information required at time of placing order, change in requirements after placing order which lead to additional work, refusal or inability by customer to cooperate with our team during assignment completion process or any act outside our control which affects timely delivery such as natural disasters or power outages.
- Partial Refund available up till maximum 24 hour period post deadline
Process: - Inform us immediately & Provide valid reason
- Assessment done within seven business days
Disqualification factors:
- Incomplete/Inaccurate information provided initially
- Change in requirements post order placement leading requiring additional work
- Customer unable/unwillingness to cooperate with writers during project completion
- Acts affecting timely delivery i.e Natural disasters/power outages.
End under subheading "Partial Refund for Delay".
Full Refund for Failure to Deliver
In the rare event that we fail to deliver an assignment within 24 hours after the deadline, customers are entitled to a full refund. This situation may occur due to technical issues or unavailability of required resources. Customers should immediately inform us in case they do not receive their order within the agreed timeframe.
To ensure smooth processing of refunds, please note the following conditions under which customers are or aren't entitled to a full refund:
- Full refund will be issued if failure to deliver occurs more than 24 hours after deadline.
- Refunds will not be processed for orders cancelled by customer after work has already started.
- Partial refunds may be issued on prorata basis if delay occurs before cutoff time agreed upon with customer.
We take pride in our commitment to timely delivery and quality service but understand that unforeseen circumstances can arise. In such cases, we strive towards fair resolution by providing our customers with transparent terms and conditions regarding refunds policies.
Full Refund for Plagiarism
Our academic content writing service takes plagiarism very seriously, and we have a system in place to detect any instances of it. Plagiarism is defined as using someone else's work without giving them proper credit or permission. We use software to check all assignments for plagiarism before delivering them to our customers.
If a customer suspects that their assignment contains significant amounts of plagiarized material, they can make a claim under our refund policy. Here are the circumstances where customers can claim full refunds if we confirm their work was plagiarized:
- If the level of similarity with other sources is more than 10%
- The request needs to be made within 30 days from the date of delivery
- The refunded amount will be credited into either the customer's wallet or bank account within seven business days from processing
We take pride in providing high-quality original content for all our clients, so if there are any concerns about plagiarism, we encourage customers to reach out and let us know how we can help resolve the issue promptly.
